Streamlining Operations for a World-Leading Airline

Apexive streamlined crew management for a world-leading airline carrier with a customizable Airline Concierge System. Integrated with the carrier's rostering system, it automates hotel and taxi bookings, detects flight changes, and provides comprehensive reporting.

Client
UX/UI, Frontend, Backend, Architect, Infrastructure, QA
Industry
Aviation
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Services provided

CTO as a Service

UX/UI Design

Rapid Software Development

Project length
Ongoing
Credits
Ivan Zhuikov
Product Manager
Saiful Islam Adar
Senior Frontend Developer
Alexis Yushin
CTO & Founder

Challenge

A world-leading airline carrier used to manually manage their crew members’ hotel and taxi bookings. 

Each day, the airline's staff spent hours manually filling in spreadsheets and sending them to hotels and taxi companies. This was time-consuming, but also error-prone and inflexible to last-minute changes, which happens in the airline industry. If flight disruptions occurred, staff had to negotiate with hotels for cancellations or changes. 

The airline carrier recognized the benefits of an automated solution to manage their crew bookings.

Apexive presented a software solution to revolutionize their crew management process and save them hours of manual work. 

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Testimonial

Development process

Tech stack:

  • Python/Django
  • AWS/Google Cloud
  • SQL/NoSQL
  • Terraform
  • Kubernetes

Why this tech stack? It’s robust, scalable, and lets us build software lightning fast – all of which follow our Development Principles

Product Discovery Phase

We began with a thorough product discovery process. We always take this phase seriously — it aligns with our DRY principles. By getting the details right from the start, we avoid wasting time and resources later on.

Our Founder & CTO and project manager held a series of discovery interviews with the airline's C-Suite team to truly understand their needs inside-out. 

We uncovered specific "User Stories" from different user types, including crew control, admin staff, and hotel and taxi company representatives. Each group had unique requirements and challenges to address. These insights offered a clear roadmap for the airline concierge system. 

Architecture, Design, Develop & Deploy, and Maintenance

Architecture

Our CTO led the team to work on the architectural and infrastructure bootstrapping. We used the combination of Terraform and Kubernetes. Terraform automates the infrastructure setup across different cloud platforms, while Kubernetes manages the containerized application components. This approach creates a strong, scalable infrastructure — like having a blueprint for the entire system that can be easily managed and replicated.

Design

We designed an intuitive dashboard, giving users a clear overview of the most important crew insights. We kept the design clean and optimized for efficiency.

Development & Deploy:

Our team handled the full dev process from start to finish, including database management. Data integrity and security were top priorities, so industry-leading encryption and security measures were implemented to keep sensitive information protected. We conducted regular performance optimization checks throughout and deployed the system once development was complete. 

Maintenance

Our work doesn't stop at deployment. We continue to monitor the platform's performance post-launch, making any necessary adjustments or updates to keep things running at peak efficiency.

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Solution

We took an unorthodox approach and came to the airline carrier with a solution. Why? Our founder and CTO spent years as a pilot, a pilot instructor, and even served as a captain for a top airline. When we heard about their challenges, we knew we had the industry expertise to help.

We presented a fully customizable solution: the airline concierge system. The proposed scope and timeline initially surprised our client – it seemed impossibly quick. But we made it happen. 

Here’s how the system works: 

  • The concierge system automatically receives data from the airline's rostering system through an API and sends hotel or taxi booking requests on schedule. 
  • It can integrate with any rostering system, whether the airline uses RAIDO, AIMS, or something else. 
  • It detects and handles any flight updates or cancellations as needed. 
  • A notification function sends email alerts if the hotel or taxi company hasn’t responded to change requests. 

This carrier now has a smooth, streamlined way to manage their crew member’s hotel and taxi bookings. A user-friendly Dashboard presents everything, allowing them to view, approve, or make manual changes as needed. 

The airline concierge system stands out for its adaptability. It can be tailored to meet any airline's unique needs, so they get maximum efficiency and effectiveness.

High level features

Automated Concierge System

Streamlines hotel and taxi bookings specifically for flight crew control, eliminating manual processes and saving valuable time.

Seamless Integration

Integrates with your existing airline rostering system, allowing you to manage crew bookings without learning a new platform.

Comprehensive Booking Support

Handles monthly forecasts, weekly plans, daily bookings, and last-minute modifications for both hotel rooms and taxi services.

Change Detection

Automatically monitors updates or cancellations in your airline rostering system, creating change requests to ensure all bookings are up-to-date (even if there are last-minute flight changes or emergencies).

Alerts & Notifications

Keeps you informed with timely email alerts if a hotel or taxi company hasn't responded to a request, and the check-in or pickup time is approaching.

Reporting & Analytics

Provides customizable reports and dashboards to track booking trends, monitor confirmations and cancellations, and gain valuable insights into your operations.

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Streamlining Operations for a World-Leading Airline

Arrow image
See Live
Industry:
Aviation
Project length:
Ongoing
Deliverables:
UX/UI, Frontend, Backend, Architect, Infrastructure, QA

Apexive streamlined crew management for a world-leading airline carrier with a customizable Airline Concierge System. Integrated with the carrier's rostering system, it automates hotel and taxi bookings, detects flight changes, and provides comprehensive reporting.

Challenge

A world-leading airline carrier used to manually manage their crew members’ hotel and taxi bookings. 

Each day, the airline's staff spent hours manually filling in spreadsheets and sending them to hotels and taxi companies. This was time-consuming, but also error-prone and inflexible to last-minute changes, which happens in the airline industry. If flight disruptions occurred, staff had to negotiate with hotels for cancellations or changes. 

The airline carrier recognized the benefits of an automated solution to manage their crew bookings.

Apexive presented a software solution to revolutionize their crew management process and save them hours of manual work. 

Development
process

Tech stack:

  • Python/Django
  • AWS/Google Cloud
  • SQL/NoSQL
  • Terraform
  • Kubernetes

Why this tech stack? It’s robust, scalable, and lets us build software lightning fast – all of which follow our Development Principles

Product Discovery Phase

We began with a thorough product discovery process. We always take this phase seriously — it aligns with our DRY principles. By getting the details right from the start, we avoid wasting time and resources later on.

Our Founder & CTO and project manager held a series of discovery interviews with the airline's C-Suite team to truly understand their needs inside-out. 

We uncovered specific "User Stories" from different user types, including crew control, admin staff, and hotel and taxi company representatives. Each group had unique requirements and challenges to address. These insights offered a clear roadmap for the airline concierge system. 

Architecture, Design, Develop & Deploy, and Maintenance

Architecture

Our CTO led the team to work on the architectural and infrastructure bootstrapping. We used the combination of Terraform and Kubernetes. Terraform automates the infrastructure setup across different cloud platforms, while Kubernetes manages the containerized application components. This approach creates a strong, scalable infrastructure — like having a blueprint for the entire system that can be easily managed and replicated.

Design

We designed an intuitive dashboard, giving users a clear overview of the most important crew insights. We kept the design clean and optimized for efficiency.

Development & Deploy:

Our team handled the full dev process from start to finish, including database management. Data integrity and security were top priorities, so industry-leading encryption and security measures were implemented to keep sensitive information protected. We conducted regular performance optimization checks throughout and deployed the system once development was complete. 

Maintenance

Our work doesn't stop at deployment. We continue to monitor the platform's performance post-launch, making any necessary adjustments or updates to keep things running at peak efficiency.

Solution

We took an unorthodox approach and came to the airline carrier with a solution. Why? Our founder and CTO spent years as a pilot, a pilot instructor, and even served as a captain for a top airline. When we heard about their challenges, we knew we had the industry expertise to help.

We presented a fully customizable solution: the airline concierge system. The proposed scope and timeline initially surprised our client – it seemed impossibly quick. But we made it happen. 

Here’s how the system works: 

  • The concierge system automatically receives data from the airline's rostering system through an API and sends hotel or taxi booking requests on schedule. 
  • It can integrate with any rostering system, whether the airline uses RAIDO, AIMS, or something else. 
  • It detects and handles any flight updates or cancellations as needed. 
  • A notification function sends email alerts if the hotel or taxi company hasn’t responded to change requests. 

This carrier now has a smooth, streamlined way to manage their crew member’s hotel and taxi bookings. A user-friendly Dashboard presents everything, allowing them to view, approve, or make manual changes as needed. 

The airline concierge system stands out for its adaptability. It can be tailored to meet any airline's unique needs, so they get maximum efficiency and effectiveness.

High level features

Automated Concierge System

Streamlines hotel and taxi bookings specifically for flight crew control, eliminating manual processes and saving valuable time.

Seamless Integration

Integrates with your existing airline rostering system, allowing you to manage crew bookings without learning a new platform.

Comprehensive Booking Support

Handles monthly forecasts, weekly plans, daily bookings, and last-minute modifications for both hotel rooms and taxi services.

Change Detection

Automatically monitors updates or cancellations in your airline rostering system, creating change requests to ensure all bookings are up-to-date (even if there are last-minute flight changes or emergencies).

Alerts & Notifications

Keeps you informed with timely email alerts if a hotel or taxi company hasn't responded to a request, and the check-in or pickup time is approaching.

Reporting & Analytics

Provides customizable reports and dashboards to track booking trends, monitor confirmations and cancellations, and gain valuable insights into your operations.

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